How can we help?

If you need help with access, order questions, billing, or general support, you can reach our team below. For faster assistance, please include the email used during purchase and any relevant order details.

Email assistance available

Replies within up to 1 business day

Mon–Fri (BRT)

Help with orders and access

Quickest option: send us your request by email with your purchase email and a short description of the issue. If our reply doesn’t appear, please check your spam or junk folder.

1) Support Options

Email Support

Send Email →

Email: secureapphelp@hotmail.com

WhatsApp / Phone Support

Open WhatsApp →

Phone: +55 99 9974-5040

Helpful Tip

To speed up support, include your purchase email, date of purchase, and any receipt or order reference if available.

2) Service Hours

Support hours: Monday to Friday, 9:00–18:00 (BRT).
Typical response time: up to 1 business day.
Requests sent on weekends or holidays are answered on the next business day.

3) Order & Access Assistance

Recommended details to include Faster processing

Email used during purchase
Approximate purchase date/time
Receipt or order reference (if available)
Short explanation of the issue
Browser/device information if the issue is technical

Common requests

Did not receive access or confirmation email
Cannot access a page or content area
Need help finding order details
Refund-related questions within the stated policy
General support and policy questions

4) Send a Message

Use the form below and, when you press “Send Message”, your email application will open with the information already filled in. No login required

5) Company Information

Legal Entity	Brazilian Registered Company For legal and administrative correspondence.
CNPJ	64.598.439/0001-40
Registered Address	Rua Rio Branco, 1133, Apt 101 Centro, Palmeira das Missões – RS, ZIP 98300-000, Brazil
Support Email	secureapphelp@hotmail.com
Support Phone	+55 99 9974-5040

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